Thursday, January 07, 2010
I went to Sainsbury’s last night for a few bits and bobs. Not a great deal but slightly more than a basketful so I took a trolley.
The store was nearly deserted and there were only two cashiers open. When I went to pay for my shopping I saw one was quite busy so I went to the other one only to be told by the cashier that it was for baskets only.
That’s fine. I understand the need to have basket only tills but what I didn’t like was the way she told me. She had a look on her face that was both derisory and insulted, the look I would have expected had I wandered around the shop completely naked because I was obviously too stupid to dress myself.
What I realised while I queued at the other checkout was that I couldn’t see that the checkout was for baskets. The “baskets only” sign was obscured by some rather large and garish signs hanging from the ceiling advertising the stores latest bargain promotion. I couldn’t possibly have known the checkout was for baskets only unless I was approaching it from the right angle, which I wasn’t, or I had remembered that that till had always been for baskets only. I shop at about eight different supermarkets. I am not in the habit of memorising the checkout configurations of each one.
I should have complained about this but didn’t. There weren’t any obvious managers around and I doubt if the sulky girl on the till would have given a toss anyway.